Privacy policy
Privacy Policy
Effective Date: 13/06/2025
Indigo Tax Pty Ltd (ABN 40 674 690 736) (“we”, “us”, “our”) is committed to protecting your privacy and complying with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with us, including through our website, email, and services.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Email: hello@indigotax.com.au
Mail: The Privacy Officer, Indigo Tax Pty Ltd, PO Box 126, Kwinana WA 6966, Australia
Information We Collect
We collect personal information you provide directly to us such as your name, contact details, date of birth, tax file number (TFN), Australian Business Number (ABN), financial information, and transaction history.
We also collect information automatically via our website such as contact details submitted through contact forms and email subscription pop-ups.
We may collect publicly available information from directories, websites, and government registers such as ASIC and the Australian Business Register.
We may also receive information about you from third parties such as the Australian Taxation Office (ATO), ASIC, and other government bodies when relevant to providing our services.
How We Use Your Information
To provide and manage our products and services.
To communicate with you about your account, services, updates, offers, and events.
To comply with legal obligations including tax and regulatory requirements.
To prevent fraud, manage risks, and investigate suspected illegal activities.
To improve our services, website, and customer experience.
To manage third-party service providers involved in delivering our services.
Third-Party Service Providers
We use trusted third-party software and service providers to support our operations, including:
- Dubsado (client onboarding and forms)
- Annature (digital document signing and management)
- Seamlss (client onboarding, identity verification, and digital signing)
- Mailerlite (email marketing and mailing lists)
- Microsoft 365 (email, file storage, and documents)
- Stripe (secure payment processing)
- Xero (bookkeeping and invoicing)
These providers may process your personal information on our behalf. We ensure they comply with Australian privacy laws and maintain high security standards.
Security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access.
Information is stored securely in electronic databases and physical forms where applicable.
We retain your personal information only as long as necessary to fulfil the purposes outlined or as required by law.
When no longer needed, your information is securely destroyed or de-identified.
Payment Security
All payment transactions are processed securely through reputable third-party gateways such as Stripe.
We do not store your complete credit card information.
Our payment providers comply with Payment Card Industry Data Security Standard (PCI DSS) to protect your payment data.
Your Rights
You have the right to access and correct your personal information we hold.
You can request access to your data by contacting us at hello@indigotax.com.au.
We will respond to access or correction requests within 30 days unless legally restricted.
You have the right to complain if you believe your privacy has been breached.
Complaints
If you have any concerns or complaints about how we handle your personal information, please contact our Privacy Officer at hello@indigotax.com.au.
If the matter is not resolved satisfactorily, you may contact the Office of the Australian Information Commissioner (OAIC):
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Website: https://www.oaic.gov.au/
Mail: GPO Box 5218, Sydney NSW 2001
Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
We will publish the updated policy on our website and update the effective date at the top.
Please review this policy periodically to stay informed about how we protect your information.